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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Edith Underwood

March 4, 2025

5  out of  5
rating by Edith Underwood
"I was shopping for car insurance and found Penny's number. I called and she was very friendly and helpful. She had a quote immediately and I went by the office that afternoon to get my new policy!"
We responded:
"Hi Edith, Thank you so much for your kind review! We're thrilled to hear that we were able to assist you promptly and provide you with the service you needed. We strive to make the process of getting car and home insurance as smooth and efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Welcome to our insurance family! Penny"
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Jim Doncaster

March 2, 2025

5  out of  5
rating by Jim Doncaster
"After a friend recommended the Penny Kleinschmidt State Farm Insurance agency, I contacted the group for quotes on my book of insurance. I was favorably impressed when I got quotes across the board that were equal or better—mainly better—than what I was paying for the same coverage with another agency. Since making the move to PK State Farm, I’ve had repeated discussions with Raema Millstein and Carissa working out various and sundry details. I’ve found both to be knowledgeable, courteous, friendly, and responsive. Needless to say I’m happy I made the move."
We responded:
"Hi Jim, Thank you so much for sharing your positive experience with us! We are delighted to hear that you were impressed with the quotes you received and that our team, especially Raema Millstein and Carissa, provided you with knowledgeable, courteous, and responsive service. We strive to ensure that our clients receive the best coverage and customer service possible, and it's wonderful to know that you are happy with your decision to move to Penny Kleinschmidt State Farm Insurance. If you ever have any questions or need further assistance, please don't hesitate to reach out. Welcome to our State Farm family! Penny"
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Virginia Southard

February 26, 2025

5  out of  5
rating by Virginia Southard
"I have been a State Farm insurer since I moved to Knoxville in 2015. I go in personally every month to pay my bill. I love the great people working there like Carissa & the wonderful service I have always received."
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Lara Marler

February 24, 2025

5  out of  5
rating by Lara Marler
"Penny and her staff are always friendly and helpful. I love that Penny takes the time to review my coverage every couple of years to make sure I have what I need. She goes above and beyond the insurance to encourage other preparedness practices and offer referrals for various services. Can’t say enough good about this office!"
We responded:
"Hi Lara, Thank you for your kind words! We’re so glad to hear that you’ve had a positive experience with me and our team. It’s our priority to ensure that our clients have the coverage they need, and we appreciate your recognition of our efforts to go above and beyond. Your trust in us means a lot, and we’re here to support you whenever you need it. Thank you for being a valued customer. Penny"
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John French

February 12, 2025

5  out of  5
rating by John French
"Megan was quick and courteous to help me when I called to get auto and homeowner insurance quotes. She patiently listened to me and answered all my questions. Megan helped me to get very competitive rates. Other staff members were also extremely polite and prompt when answering my phone calls. Overall, a good experience and I would recommend Penny’s team. John F. Knoxville"
We responded:
"Hi John, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Megan provided you with quick and courteous service and that she was able to address all your questions. It's wonderful to know that you found our rates competitive and that our team was polite and prompt in assisting you. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future! If you need anything else, please don't hesitate to reach out. Penny"
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Shawn G

January 31, 2025

5  out of  5
rating by Shawn G
"I have loved working with Penny’s group for over 12 years. Carissa was awesome, and got everything I needed super quick!!!"
We responded:
"Hi Shawn, thank you for being with us for over 12 years with your auto and home insurance. I am glad that Carissa took care of you quickly. She is a sweetheart. Thanks, Penny"
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Becca Thomas

January 29, 2025

5  out of  5
rating by Becca Thomas
"Penny and her crew are the best! Always so helpful and friendly. Wonderful customer service."
We responded:
"Hi Becca, Thank you for your 5 star review and letting us take care of your all your insurance needs. We do our best to take care of our customers. Thanks Penny"
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doris sharp

January 21, 2025

5  out of  5
rating by doris sharp
"My questions were answered quickly to my satisfaction."
We responded:
"Hi Doris, Thank you for your 5-star review. We strive to be the best in the business and answers our customers questions in a timely matter. Penny"
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Eddie Collier

January 21, 2025

5  out of  5
rating by Eddie Collier
"Always get great service and Penny and staff are like family keeping up with and checking on you.State Farm is all I have ever had and don't plan on changing."
We responded:
"Hi Eddie, We love our customers and we treat them like family. Thank you for being with us for 30+ years. Thanks, Penny"
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jenn o

January 21, 2025

5  out of  5
rating by jenn o
"Great communication and always keeps me up to date with the new extras coming out to buy. She is a great agent"
We responded:
"Hi Jenn, Thank you for Google review. We strive to have great communication with folks. If you need anything give us a call. We appreciate your business."
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Kathy Boucher

December 19, 2024

5  out of  5
rating by Kathy Boucher
"I have had a great experience all around with this office. Carissa is friendly, knowledgable, helpful."
We responded:
"Hi Kathy, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our office. Carissa is indeed a gem, and we're delighted to know that her friendliness, knowledge, and helpfulness made such a positive impact on your visit. We appreciate your kind words and look forward to continuing to provide you with excellent service in the future! Thanks, Penny"
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Franya Peterson

December 19, 2024

5  out of  5
rating by Franya Peterson
"Raema has been fantastic to work with helping me get quotes and set up our policies! Carissa was also extremely helpful when I needed to add an additional car to our policy. I am so happy with my new agent and all the staff!"
We responded:
"Hi Fanya, Thank you so much for choosing State Farm for your small business, auto, and home insurance needs! We are thrilled to hear that Raema and Carissa provided you with exceptional service. It's wonderful to know they were able to assist you with quotes, setting up your policies, and adding an additional car. Our team is dedicated to ensuring your satisfaction, and we are delighted to have you as a valued client. If you ever need anything, please don't hesitate to reach out. We're here to help! Thanks, Penny"
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donna currie

December 18, 2024

5  out of  5
rating by donna currie
"P. Kleinschmidt State Farm is the best, especially Raema. They are always so kind and get the job done without a fuss. Thank you ladies. Carry on...."
We responded:
"Hi Donna, Thank you so much for your review and for being a loyal client all these years! We truly appreciate your kind words about our team, especially Raema. It’s been a pleasure assisting you with your home and car insurance needs, and we cherish the memories of watching your kids grow up and start driving. Time really does fly! If you ever need anything, please don't hesitate to reach out. We're always here to help. Thx Penny"
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Patrick Buchanan

December 7, 2024

5  out of  5
rating by Patrick Buchanan
"Very helpful on our annual insurance plan review. Ms Raema was very helpful and provided information on additional home endorsements, life insurance quotes, and sent us drive safe beacons."
We responded:
"Hi Patrick, I glad you found your insurance plan with Raema beneficial. We are here to educate and then you decide what is right for you and loved ones. Please call us with any questions. Thanks Penny "
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Therrel Griffin

November 15, 2024

5  out of  5
rating by Therrel Griffin
"Wonderful agency! I have multiple policies with State Farm, and recently switched to Penny's agency - the level of service I have gotten from Penny's group has been fantastic - Raema has taken care of everything for me and has gone beyond my expectations for customer service. Whether it was updating policies to reflect current drivers or ensuring coverage information is correct, she has been on top of it! She even discovered a missed refund that was due from the recent sale of our former house. Tired of people telling you that they will get back to you? This is an agency that will actually call you back - and they really do what they promise. 10/10 for me."
We responded:
"Hi Therrel, Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Penny's agency and that Raema has exceeded your expectations with her exceptional customer service. Ensuring that our clients receive timely and accurate assistance is our top priority, and we're glad to know that Raema has been on top of everything for you, from updating policies to discovering missed refunds. We truly appreciate your kind words and your trust in our agency. Your feedback motivates us to continue delivering the best service possible. If you have any further needs or questions, please don't hesitate to reach out. Thank you once again for your 10/10 rating! Thanks Penny"
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Carol Shaffer

November 14, 2024

5  out of  5
rating by Carol Shaffer
"Just moved from Texas to Tennessee. Needed to transfer my State Farm Auto and Rental Insurances. Raema was extremely helpful and Morgan was extremely helpful with helping me install the Beacon. Both ladies are caring and professional. I’m so happy I decided on State Farm Office where Penny Kleinschmidt is the Agent. I highly recommend them."
We responded:
"Hi Carol, Thank you so much for your kind review! We're delighted to hear that your transition from Texas to Tennessee went smoothly and that Raema and Morgan were able to assist you effectively with transferring your auto and rental insurances and installing the Beacon. Our team prides itself on being caring and professional, and it’s wonderful to know that you had such a positive experience. We are thrilled that you chose Penny Kleinschmidt's State Farm office and that you highly recommend us. If you need any further assistance, please feel free to reach out. Welcome to Tennessee, and thank you for trusting us with your insurance needs!"
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Kristy Fee

November 13, 2024

5  out of  5
rating by Kristy Fee
"I called today to switch cars (I got a new one). Carissa was the person helping me today. She was prompt and had it fixed in a flash. We also recently had a massive water leak. I called Penny and she gave me great advice. I totally love this office. No matter what the need they have always been there for us."
We responded:
"Hi Kristy, I’m glad to hear that Carissa took good care of you. It took me 9 months to fill the position and hired Carissa. I take it very serious on hiring a quality person to help take care for of our customers. I want to make sure you receive great customer service after the sale. I’m glad the advice on your claim was helpful. We are you here to help. Thanks Penny"
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Hope Ellis

October 18, 2024

5  out of  5
rating by Hope Ellis
"Penny Kleinschmidt has been our agent for many years. Keeps us up to date on information we may need. She and her stafg are very friendly. Stopped by the office today and Carissa took care of what I needed. We have been very pleased with Penny and her team."
We responded:
" Thank you so much, Hope! We take pride in staying informed about the industry to provide the best guidance for our customers. We truly appreciate your trust in us for your home and auto insurance needs over the years. Your support means the world to us. Penny "
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Al Harris

September 25, 2024

5  out of  5
rating by Al Harris
"I began to look for a new agent for all of our insurance needs - home, auto, business liability, etc. I met Penny at a social event. She was with Dominique. Dominique asked if she could give me a quote. From that point forward Dominique was hustling for my business. She was full of answers & always professional. And patient too! I’m not the easiest person to deal with, but Dominique hung in there. Five stars is low. More like a hundred and five. Service, professionalism, prompt response time & all with State Farm behind them, what’s not to like? If you’ve read this far, stop. Call Penny or Dominique right away. It’ll be the best call you make. Update: last year (2023) I had storm damage. The service every step of the way was stellar. Set up my bank info on the app. Funds were approved & deposited within 10 minutes. I could not have been more impressed. Recent update: Penny was right there, I mean right there to assist a great & wonderful friend who’s business burned (2024). One cannot process fire damage. Too much sensory overload. Penny was & is right there. A comfort & strength when needed most."
We responded:
"Hey Al, we are so glad to hear about your positive experience with us and want you to know that it has been great working with you and earning your business! We hope to always provide great service and love to hear that you have been treated so well."
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Lillie Williams

September 20, 2024

5  out of  5
rating by Lillie Williams
"We moved to Tennessee in 2017 and we transferred to Penny's State farm Insurance office, and they were the nicest group of agents, and they've been behind us every step of the way with any problems that we have had. I would refer them to anyone they will treat you like family. And handle all of your insurance needs thanks guys."
We responded:
"Hi Lillie, We aim to be the best in customer service providing service after the sale. We love treating our customers like family. We love having you as a customer. Penny "
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Jacob Helms

September 16, 2024

5  out of  5
rating by Jacob Helms
"Always helpful and easy to communicate with."
We responded:
"Hi Jacob, We understand how hard it is to talk to a “real” person in today's world and we aim to make it easy for our customers. Thank you for letting us take care of all your insurance needs. "
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Kevin Janik

September 5, 2024

5  out of  5
rating by Kevin Janik
"Updated my homeowners insurance-very easy and pleasant experience, have been with State Farm a long time and don't plan to switch"
We responded:
"Kevin, we do our best to make it easy on our customers. Thank you for your business. We appreciate you! Penny "
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TheBarkdog

August 5, 2024

5  out of  5
rating by TheBarkdog
"Raema is the best! They did a great job making sure I was taken care of. 10/10 experience. Would recommend."
We responded:
"I agree, I’m very blessed to have Raema on my team. We appreciate you. Penny "
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Julie Glibbery

July 30, 2024

5  out of  5
rating by Julie Glibbery
"My experience with Penny’s State Farm office has been very positive. I switched to State Farm insurance (car, home and umbrella) three years ago after being with another popular company for decades. Even without any claims, my premium kept increasing. The quote from State Farm cost less for better coverage and I have continued to receive the excellent service. Most recently a cracked windshield was efficiently replaced in less than two days after reporting it. I have also received proactive information on things I can do to lower my premiums. I felt this experience would be helpful to share."
We responded:
"Hi Julie, Thank you so much for sharing your positive experience with Penny’s State Farm office! We're thrilled to hear that you made the switch to State Farm and have been pleased with our coverage and service. It's fantastic to know that our team has been able to provide you with better coverage at a lower cost, and that we've efficiently handled your recent windshield replacement. We always aim to offer proactive advice to help our clients save on their premiums. Your feedback is greatly appreciated and will certainly be helpful to others considering their insurance options. Thanks again for your kind words and continued trust in Penny Kleinschmidt State Farm! We appreciate you!! Penny"
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Cooper Smelcer

July 20, 2024

5  out of  5
rating by Cooper Smelcer
"Penny has been a great help throughout my claim and has been very supportive in navigating any issues or questions I had."
We responded:
"Hi Cooper, I am grateful for the opportunity to assist you with your claim. We understand that filing a claim is not an everyday occurrence and can be challenging to navigate. Rest assured, we are here to guide you every step of the way. Thank you for your trust. Best regards, Penny"